Frequently
Asked
Questions

The juustudio.com navigation languages are in Portuguese and English. However, If you have any questions please do not hesitate to contact us to ask for a translation into your native language.

If an article is sold out, we will seek to make it available again on request via email. However, sometimes it will not be possible. If this is the case we will inform you by email within options of colors and models more similar to what you liked.

Yes. From your shopping basket and before placing your order you will be able to eliminate items that you do not want.

Yes.You can cancel your request. You may cancel your order in the orders' section of your account.

If, exceptionally, you receive a defective item you should contact our customer service by the email info@juustudio.com

If you receive, by mistake, an article that you didn't request, please contact our customer service by the email info@juustudio.com

You can pay your orders through "Paypalā€¯ or Bank Transfers.

You can receive your order at the address your prefer (at home, at work, etc, but never at the Post Office station).

Portugal and Spain: 2-5 working days. Europe: 7 working days. Other Countries (Outside Europe, Portugal and Spain): 15-20 working days.

Shipping costs within Portugal and Spain: 1box = 5 euros.
Shipping costs within Europe: 1box = 12 euros.
Shipping costs outside Europe: 1 box = 19 euros.

In Portugal, Spain, France, United Kingdom, Italy, Germany , Austria, Belgium, Netherlands, Ireland, Luxembourg, Monaco, Switzerland, United States and Brazil.

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